Patient Care Records

The moment reportable contact occurs between an individual and Paramedical Services Australia a Patient Care Record (formerly Patient Health Care Record) is generated. These collect the basic details, transport details, incident/illness onset and history, vital signs and drug administration.

Under the Privacy Act 1988 [Cth] and Health Records and Information Privacy Act 2002 [NSW], in certain situations, you are entitled to access information held by us pertaining to you or your treatment. For reasons of company policy, law and safety you may not be able to access patient record information in certain situations. These are:

  • If you are not the patient/do not have written consent of the patient

  • If you refuse to provide acceptable, verifiable, ID (Australian Drivers Licence, Commonwealth Passport etc.)

  • If releasing the record(s) could lead to the committing of an indictable offence

  • If releasing the record(s) is likely to result in physical or psychological harm of yourself or others.

  • If the patient is deceased and, at the time of becoming deceased, was a legal adult. If extenuating circumstances exist, we may be able to provide you with records of a deceased patient.

  • If the matter is before a coroners court or other court. (these records must be obtained by a subpoena)

If you wish to obtain your records, please email the following details to

  • Your name (as it appears on your birth certificate)

  • Your date of birth

  • Your patient number (if known)

  • The date of treatment

  • The time of treatment (if known)

  • The location of treatment (if known)

  • A valid photo ID that can be verified. (Defence ID, Drivers Licence, Passport [Cth], Consulate card etc.)